General Questions
We are located in Lake Worth, FL.
Unfortunately not, our location is a warehouse only. We do not have furniture on display; however, if you are local, we can arrange a private showing at the warehouse. Please contact us.
We have spent a lot of time researching the products we offer. We appreciate new customers and also focus on our existing customers, ensuring that every purchase exceeds expectations since many are repeat clients. We refuse to sell anything but high grade furniture and we make sure the quality remains consistent. We try to include as much information as possible about each product. All of our teak furniture is imported from Indonesia. If you have any questions about a specific product, please feel free to email or call our Customer Service and we will be happy to get them answered!
Ordering
Sales taxes are based on the State you reside in.
It is our goal to offer the lowest prices online. If you find our products priced lower somewhere else, please email or call customer service with the details. We are always willing to work with our customers to give them the best price possible.
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, Apple Pay, Zelle and checks.
Your credit card is charged at the time you place your order. Keep in mind that this charge occurs, in some instances, a week or two before the product actually ships. The credit card charges are applied upfront because many order require custom options (fabric for cushions, or arrangement on palettes for shipping) that necessitate payment at the time of order. For your financial safety and security, we NEVER store your credit card information.
Shipping
Shipping times vary dependent on the product and your location. In addition, many of our products feature custom cushions, which may take time to make in not pre-made. We offer a flat-fee delivery option anywhere in Southern Florida. Please refer to each product’s page for specific shipping information.
Shipping flat-fee is $150 to Palm Beach and surrounding areas. We are proud of the savings we are able to pass on to our customers with this great offer!
If you are located outside our surrounding area, we will work with you on shipping costs depending on the destination.
Smaller parcel orders will be shipped UPS and FedEx. In such cases, the delivery driver may leave your package at your residence. The majority of our orders ship common carrier due to their size. In such instances, the shipper will call ahead to arrange delivery to your location. Someone will need to be available to receive the delivery.
The majority of our products ship fully assembled. Most items indicate on their respective product pages if assembly is required. Occasionally, an item may need simple assembly, such as a table top being placed on top of a table base. Cushions will need to be placed where needed. Please email or call Customer Service if you have any product specific questions.
Returns
We understand that purchasing patio furniture online can be difficult since you are not able to touch or feel the product. We understand this difficulty and work extensively with our customers to ensure customer satisfaction.
Most of our manufacturers we represent do not accept returns. Due to the customized nature of some products and the cost with shipping, returns can be uneconomical. Please email or call us for return information.
We will gladly replace the item or refund your payment. We will bear the cost of shipping the item back to us for replacement. Please contact us and we will be happy to help you.
After calling us to process a return, you will be sent an RMA number and then can proceed to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged. Please email or call us for complete details.